Tebi - QR orders not being closed or sent to the prep stations & pre-payments for reservations not being processed. – Incident details

The technical issue affecting QR ordering & reservations with prepayments has been fully resolved.

• New orders placed via QR code will now automatically send to your prep stations and kitchens as usual.

• Reservations involving prepayments are now confirming correctly. Any reservations impacted over the last hour are currently being updated to "Confirmed" status. Around 50 reservations with prepayment that were placed between 0930 to 1000 (CET) were not confirmed. Guests have been refunded and email to let them know that the reservation was not confirmed.

• What was affected: This issue was strictly limited to orders placed by guests on their own devices. Any orders your staff entered directly into the POS were not affected and processed normally.